Our standard delivery service includes transporting your rental items from our warehouse to your event venue, carefully unloading them, and returning after your event to retrieve the rentals at the scheduled pickup time.

Depending on the services selected in your proposal, your order may also include:

• Professional setup and installation of rental items.

• Chair placement or chair flip services.

• Dance floor installation.

• Late-night strike (same-night teardown and pickup).

• Standard next-day teardown and pickup.

The services included with your event will be clearly outlined in your proposal and contract. If you have specific setup, teardown, or timing requirements, we're happy to customize a service plan that fits your event.

Please note that Sage Hill Rentals is only responsible for setting up and installing rental items included in your contract. We are not responsible for setting up décor, florals, signage, or other items provided by the client or third-party vendors unless otherwise agreed upon in writing.

Our Delivery Fee covers the transportation of your rental items between our warehouse and your event venue. This fee includes the loading, securing, transportation, unloading, and return of your rentals using our commercial delivery vehicles and professional delivery team.

Delivery fees vary based on the day of the week, delivery timing, and the logistics required for your event.

To provide the highest level of service and efficiently schedule our delivery team, minimum rental amounts apply for all delivered orders.

• Greater Columbus Area (within 25 miles of our Lebanon, Ohio warehouse): Minimum rental order of $2,000.

• Extended Service Areas (beyond 25 miles): Minimum rental order of $2,750, plus applicable mileage, travel labor, and delivery fees.

• Cincinnati & Cleveland Markets: Due to the additional travel, staffing, and logistics required, minimum rental amounts apply ($5,000). Please contact our team for current minimums and a customized delivery quote.

If your event does not meet the delivery minimum, you may still qualify for warehouse pickup on select rental items. Please note that certain oversized or installation-required rentals—including dance floors, bars, large furniture, and stage systems—are not eligible for client pickup.

Delivery does NOT include room flip or rearranging decor after the ceremony. Sage Hill will set up prior to the event and teardown after the event. If you are interested in Sage Hill participating in a room flip, there will be an additional fee. Please inquire on room flip pricing.

We offer warehouse pickup for select rental items that can be safely transported by our clients. To qualify for pickup, orders must meet our minimum rental requirement of $500 before applicable fees and taxes.

Please note that certain items are not eligible for client pickup due to their size, weight, installation requirements, or risk of damage. This includes, but is not limited to:

• Dance floors

• Bars

• Large furniture

• Stage and riser systems

• Other oversized or installation-required rentals

Eligible pickup orders will be scheduled during our designated warehouse pickup hours. Clients are responsible for providing an appropriate vehicle, securing all items during transport, and returning rentals in the same condition in which they were received.

If you're unsure whether your rental items qualify for pickup, our team is happy to help determine the best option for your event.

Warehouse pickups are available by appointment only at our warehouse:

Sage Hill Rentals

4406 Tuller Road, Dublin, OH 43017

Pickup appointments are scheduled in advance and must occur during your designated pickup window. Please ensure your vehicle is appropriate for the size and quantity of your rental items. If you're unsure whether your order will fit, our team is happy to help you determine the best transportation option.

Please note that not all rental items are eligible for client pickup. Oversized, fragile, or installation-required items—including dance floors, bars, large furniture, and stage systems—must be delivered by Sage Hill Rentals.

Not always. The size and quantity of your rental items will determine the type of vehicle needed for safe transportation. While smaller décor items may fit in a standard SUV or minivan, larger or bulkier rentals may require a pickup truck, cargo van, trailer, or commercial vehicle.

Our team is happy to advise you on the recommended vehicle size for your order prior to pickup. Please note that clients are responsible for ensuring their vehicle can safely transport and secure all rental items.

If your order includes oversized, heavy, fragile, or installation-required rentals, delivery by Sage Hill Rentals may be required.

Pickup appointments are scheduled in advance and are coordinated by the Sage Hill Rentals team approximately 2–3 weeks before your event. We will work with you to establish a pickup date and time that aligns with both your schedule and our warehouse availability.

Please arrive during your scheduled pickup window, as our team prepares orders specifically for each appointment. If you need to adjust your pickup time, we kindly ask that you contact us as soon as possible so we can do our best to accommodate your request.

If your order includes items that are not eligible for client pickup, our team will coordinate delivery and pickup logistics with you instead.

If you are unable to arrive during your scheduled pickup appointment, please contact Sage Hill Rentals as soon as possible. We understand that unexpected situations can arise and will do our best to accommodate a new pickup time based on our warehouse schedule and availability.

Clients who miss their scheduled pickup appointment without prior notice may be subject to a $50 missed pickup fee to cover the additional labor and scheduling required to prepare and reschedule the order.

By reserving with Sage Hill Rentals, you agree to pick up your rental items during your scheduled appointment. Additional details can be found in your rental agreement.

Our 10% Required Service Fee helps ensure every rental arrives in exceptional, event-ready condition. This fee supports the ongoing care and maintenance of our inventory, including professional cleaning, sanitizing, repairs, refinishing, quality inspections, and routine upkeep.

Unlike a delivery or setup charge, this fee is applied to all rental orders and allows us to maintain the high standards our clients expect while extending the life and quality of our rental collection. It also supports the behind-the-scenes preparation required before and after every event so that each piece is presented in the best possible condition.

Yes! Sage Hill Rentals proudly serves clients throughout Ohio, including the Columbus, Cincinnati, and Cleveland markets.

Orders within the Greater Columbus area are subject to our standard delivery fees. Events located outside of our local service area may incur additional mileage and travel labor charges based on the event location, staffing requirements, and logistics.

Our standard travel fees include:

• Weekday Deliveries (Monday–Thursday):

  • Delivery Fee: Starting at $225

  • Mileage: $1.25 per mile beyond a 25-mile radius of Columbus

  • Travel Labor: $30 per hour, per required team member

• Weekend Deliveries (Friday–Sunday):

  • Delivery Fee: Starting at $275

  • Mileage: $1.75 per mile beyond a 25-mile radius of Columbus

  • Travel Labor: $50 per hour, per required team member

To ensure we can provide the same exceptional level of service for destination events, we require minimum rental orders for extended travel:

• Cincinnati & Cleveland: $5,000 minimum rental

If your event is outside of these areas, we'd still love to work with you! Contact our team for a custom quote, and we'll be happy to discuss delivery options for your event.