Question 1

What is included in delivery?

Accepted Answer

Delivery includes delivery, setup, tear down, and pickup.  Sage Hill will delivery all rented items to your event location.  Sage Hill will setup all rental items.  Two dedicated Sage Hill personnel will be dedicated to your event to ensure your event is completed as desired.  After the event, Sage Hill will tear down all rented items and remove from the venue once the event is over.  Setup occurs between the hours of 10AM - 3PM and teardown and pickup occurs between the hours of 10PM - 12AM. Please inquire if your setup or teardown falls outside of this period.  SAGE HILL RENTALS IS NOT RESPONSIBLE FOR SETTING UP ADDITION DECOR THAT IS PROVIDED BY YOU, UNLESS SPECIFIED IN YOUR CONTRACT.

Question 2

What is a delivery fee?

Accepted Answer

The delivery fee is 20% of the total rental amount.  This will include delivery, setup of items rented from Sage Hill, teardown of all Sage Hill items, and pickup at the end of the event.  Sage Hill Rentals is not responsible for setup of additional decor items, unless specified in your contract for an additional fee.  Sage Hill Rentals will send two dedicated individuals to your event to ensure setup and pickup is completed efficiently and effectively.  We will work with you and the venue to determine setup and tear down times two weeks before the event date.

Question 3

What is the delivery eligibility minimum?

Accepted Answer

The delivery eligibility minimum is in place to offer support to our renters with larger order that need assistance with larger orders.  Sage Hill Rentals cannot accommodate delivery for orders under $1,000.  If your event location is outside of the 25 mile radius of our office in Dublin, OH, you must spend a minimum of $1,750 to qualify for the delivery option.

Question 4

Does delivery include room flips or moving decor after the ceremony for the reception?

Accepted Answer

Delivery does NOT include room flip or rearranging decor after the ceremony. Sage Hill will set up prior to the event and teardown after the event.  If you are interested in Sage Hill participating in a room flip, there will be an additional fee.  Please inquire on room flip pricing.

Question 5

What if I do not want delivery and prefer to pick up my rental items?

Accepted Answer

Sage Hill accommodates customer pickup and it is FREE to pickup your rentals.   We allow our clients to pick up as early as the Wednesday before your event and drop off as late as the Tuesday after your event.  If you are in need of a wider pick up range, please inquire on availability.

Question 6

Where is the pickup location?

Accepted Answer

The pickup location is in Dublin, OH.  The pickup address will be provided to you two weeks prior to your pickup period.

Question 7

Will all my rentals fit in my car?

Accepted Answer

Sage Hill recommends bringing an SUV or larger vehicle to pick up your rental items.  Please note, if you are renting the LOVE marquee letters, bourbon barrels, bourbon barrel bar, or light gray loveseat, we suggest bringing multiple large vehicles.  Please reach out prior to pickup if you would like insight on how many vehicles we suggest for your pickup.

Question 8

When is pickup?

Accepted Answer

Sage Hill will determine pickup logistics three weeks before your event.  Sage Hill expects that you arrive at the pickup location at the time specified and agreed upon between yourself and Sage Hill.  Sage Hill accommodates pickup times throughout the week and tries our best to establish times that work for you.

Question 9

What if I miss my pickup timeframe?

Accepted Answer

In the event that you miss your pickup timeframe, without notification to Sage Hill, you may be charged a $50 late pickup fee.  By signing a contract with Sage Hill, you agree to pickup the rentals items during the agreed upon time between Sage Hill and yourself.  For more details, please refer to your contract.

Question 10

What is the 15% service fee for?

Accepted Answer

The 15% service fee is applied to all rental orders to cover the cost of secure transactions, product development, product quality evaluation, and customer service.  The service fee does not cover lost rentals or gross negligence.  The service fee covers normal wear and tear of rentals only.